Introduction

Welcome to Ondes Wellbeing. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and related services.

Ondes Wellbeing Ltd is the data controller responsible for your personal information.
Address: 7 Diseworth Close, Chellaston, Derby, DE73 6XE
Email: ondeswellbeing@gmail.com

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Information We Collect

We may collect the following types of information:

• Personal Identification Information: such as your name, email address, and phone number.

• Usage Data: including your IP address, browser type, and operating system.

• Payment Information: details related to billing and payment methods when you purchase services or products.

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How We Collect Information

We collect information when you:

• Visit our website.

• Register or sign up for our services.

• Contact us via forms, email, or phone.

• Subscribe to our newsletter.

• Make payments through our website.

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Lawful Basis for Processing

We process your personal information under the following lawful bases:

• To perform a contract with you (e.g., to provide coaching or access to digital content).

• To comply with legal obligations (e.g., financial record-keeping).

• Based on your consent (e.g., for newsletters and updates).

• For legitimate interests (e.g., to improve our website and services).

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How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.

• Personalise and improve your experience.

• Communicate with you, including customer support.

• Send updates or promotional materials (with your consent).

• Process payments and manage transactions.

• Analyse website use to improve performance.

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How We Store, Use, Share, and Disclose Your Information

Our website is hosted on the Wix.com platform. Wix provides the online platform that enables us to deliver our services to you. Your data may be stored through Wix’s databases and applications on secure servers behind a firewall.

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All direct payment gateways offered by Wix and used by our company adhere to PCI-DSS standards managed by the PCI Security Standards Council, ensuring secure handling of credit card information.

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Sharing Your Information

We do not sell or trade your personal information. We may share data with trusted third parties who help operate our website, process payments, or deliver services, as long as they agree to keep it confidential.

This includes sharing information with payment processors such as Stripe or Adyen. These providers have their own privacy policies, which we recommend reviewing.

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International Data Transfers

Some of our service providers (such as Wix and Stripe) may store or process data outside the UK or European Economic Area. In such cases, appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information in compliance with UK GDPR.

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WhatsApp Communications

If you contact us or join our WhatsApp Community, we will only use your phone number and messages for the purpose of providing support, updates, and community content.

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Please note that, due to the way WhatsApp operates, other members of the group may be able to see your name and phone number.

WhatsApp’s own Privacy Policy applies: https://www.whatsapp.com/legal/privacy-policy.

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Data Security

We use a range of security measures to keep your information safe. However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or regulatory requirements.

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Your Data Protection Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request erasure of your personal data, where legally permissible.

• Object to our processing of your data.

• Request restriction or transfer of your data.

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Withdrawing Consent

If you wish to withdraw consent for us to process your data, please contact us at ondeswellbeing@gmail.com.

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Children’s Privacy

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Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under this age.

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Privacy Policy Updates

We may update this policy from time to time. Changes will take effect immediately upon posting on this page.

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Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Email: ondeswellbeing@gmail.com

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These Terms were last updated on 22 October 2025.