Introduction

Welcome to Ondes Wellbeing ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website, https://www.ondeswellbeing.co.uk/ (the "Site"), and any services or products provided through it, including online coaching, community memberships, and digital resources.

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By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

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Website Owner and Scope of Terms

This Site is owned and operated by Ondes Wellbeing Ltd, located at 7 Diseworth Close, Chellaston, Derby, DE73 6XE, United Kingdom.

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These Terms constitute a legally binding agreement between you and Ondes Wellbeing regarding your access to and use of the Site and any related services.

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Who Can Use Our Website

To use our Site and services, you must be at least 18 years old or the age of majority in your jurisdiction. Use of our Site is not permitted where prohibited by law.

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Key Commercial Terms

By purchasing or subscribing to any service or product through our Site, you agree to:

• Review all service and product information carefully before committing to a purchase.

• Enter into a legally binding contract when completing a transaction.

• Pay the listed price at the time of purchase. Prices may change periodically at our discretion.

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All prices displayed on our Site are in GBP (£) and include applicable taxes unless otherwise stated.

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Refund Policy

1. Coaching Services

All coaching services are billed monthly unless otherwise agreed. We offer a 28-day money-back guarantee for coaching services, valid from the date of initial payment. After this period, refunds are not available for completed billing cycles.

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2. WhatsApp Community Membership

Membership fees for the WhatsApp Community are charged monthly and can be cancelled at any time. Access continues until the end of the paid billing period. No partial refunds are issued for unused time.

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3. Digital Products

All sales of digital products (e.g., downloads, templates, guides) are final. Due to the nature of digital content, we do not offer refunds or exchanges once a purchase has been made.

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If you experience any technical issues with accessing your purchase, please contact us at ondeswellbeing@gmail.com for assistance.

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Retention of Right to Change Offering

We reserve the right to modify, suspend, or discontinue any part of our services, digital products, or website features at any time, without prior notice.

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Warranties and Responsibility for Services and Products

All services and products are provided “as is” and “as available.” While we make every effort to ensure accuracy and reliability, we do not guarantee that our Site or services will always be available, error-free, or uninterrupted.

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We do not provide medical advice. All health, fitness, and nutrition guidance is educational and should not replace professional medical consultation. You are responsible for ensuring that any programme or product is suitable for your personal health circumstances.

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Qualifications and Professional Conduct

Our coaching services are delivered by qualified personal trainers who are also former secondary school teachers, with years of practical and educational experience in health, fitness, and wellness.

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This background informs our evidence-based, education-focused approach to coaching and community support.

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Ownership of Intellectual Property

All content on the Site, including text, graphics, logos, images, videos, and software, is the property of Ondes Wellbeing or our content providers and is protected by copyright and intellectual property laws.

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You may not copy, reproduce, or distribute any content without written permission from Ondes Wellbeing.

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If you upload or share any content (e.g., testimonials or comments), you confirm that you own the rights to that content and grant us permission to use it for marketing or service improvement purposes.

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Right to Suspend or Cancel Accounts

We reserve the right to suspend or terminate any user account or service access at our discretion if these Terms are violated, payments are not made, or misuse of the Site or community occurs.

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Indemnification

You agree to take responsibility for your use of the Site and to protect Ondes Wellbeing and its representatives from any claims or costs that result from a breach of these Terms.

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Limitation of Liability

To the fullest extent permitted by law, Ondes Wellbeing shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or services. Our total liability for any claim shall not exceed the amount you paid for the specific service or product involved.

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Right to Change and Modify Terms

We may update or modify these Terms from time to time. Changes take effect immediately upon posting on this page. Continued use of the Site after changes are published constitutes acceptance of the revised Terms.

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Promotional Emails and Communications

By providing your contact details, you consent to receive updates, promotions, and relevant information from Ondes Wellbeing. You may opt out of these communications at any time by contacting us or clicking the unsubscribe link in our emails.

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Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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Customer Support

For any questions, concerns, or support requests, please contact us at:
Email: ondeswellbeing@gmail.com
 

These Terms and Conditions were last updated on 22 October 2025.